Robust, Personalized, Transparent, and Self-Service Banking Experience
TrustBankCBS Online Banking Solutions empower BFSI institutions to deliver a self-service, omnichannel experience for account management.
By integrating various online banking channels, BFSI can achieve higher customer satisfaction, reduce per-transaction costs, enable 24x7 banking, and increase business efficiency per staff member.
Leveraging advanced technology, TrustBankCBS allows banks to elevate their customer service through the following online banking solutions:
- Internet Banking
- Mobile Banking
- E-commerce (Cardless Merchant Transactions)
- M-Passbook (Mobile-based Passbook)
TrustBankCBS helps BFSI institutions offer 24x7 banking services, enabling them to stay competitive and responsive in a fast-paced market.
TrustBankCBS provides interfaces for a wide range of service providers within the 'Mobile Switching Network' and 'EFT Switching Networks' across various countries. Our self-service online banking solutions offer a comprehensive online banking experience, featuring services such as:
- Fund Transfers: Transfer to other banks, pay utility bills, open new term deposit accounts, renew accounts, request cheque books, and more.
- Customer Services: Manage KYC compliance, view account details, access mini statements, and use reckoners for term deposits and loans.
- Payment Gateway Integration: Facilitates seamless online e-commerce transactions.
- M-Passbook: A unique mobile app that provides customers with account-based services and notifications without enabling transactions.
TrustBankCBS enables BFSI institutions to innovate and implement the latest technology, driving the digital transformation of their banking services. Key features that facilitate this seamless and effective transformation include:
- A simple, easy-to-use interface that is also secure.
- Compatibility with all leading mobile operating systems, including Android, iOS, and Windows.
- Security-certified mobile apps, audited by experienced IS auditors and VAPT certified.
- Extensive experience in developing adapters for various digital banking platforms.
- Interfaces developed according to global standard protocols, such as ISO 8583.
- Existing integrations with most global, regional, and national payment and digital banking platforms.
- Availability of separate trace logs and reporting for transactions across multiple online banking channels.
TrustBankCBS has empowered banks to achieve digital transformation in their services, delivering significant benefits, including:
- 24x7 real-time online banking services.
- Promotion of branchless banking, leading to a higher business mix per employee.
- Compliance with digital banking mandates set by statutory bodies in respective nations.
- Reduced operational and support costs.
- Enhanced customer satisfaction and retention.
- Introduction of the latest, innovative, and technology-enabled digital channels to BFSI’s banking portfolio.
- Improved brand value for banks, creating greater business opportunities and higher profitability.
