Methodology
Delivery Methodology at TrustBankCBS
Implementing TrustBankCBS requires active involvement from BFSI and follows a process-driven delivery methodology. TrustBankCBS employs a structured and proven approach, covering all phases from gap analysis to go-live. The delivery methodology includes:
Customizations
TrustBankCBS embraces an Agile approach to core banking systems, offering a modular and customizable platform tailored to meet clients' specific needs, including market-specific products, system integrations, and statutory compliance requirements.
For customizations, we employ the 'Rapid Application Development (RAD)' methodology, which focuses on gathering customer requirements through workshops or focus groups. This approach promotes customer involvement in early prototype testing, utilizing an iterative process, reusing existing modules, continuous integration, and rapid deployment.
Implementation
TrustBankCBS follows a planned, phased, and participative approach to implementation. Customer nodal teams are actively involved in blueprint documentation, data cleansing/verification, UAT, and 'Train the Trainer' sessions. Our practical approach to software and business process changes ensures the project is completed within the planned time and budget.
Online e-learning tutorials, user manuals, practice setups, and mock tests are available to trainees. We emphasize classroom and on-the-job training, along with continuous user support and handholding.
Technical Support
TrustBankCBS Technical Support provides comprehensive customer support through various channels, including onsite support by the TrustBankCBS team, partner teams, online support via a trouble ticket system, remote desktops, and online IM channels. A detailed SLA is established with each customer, and a dedicated customer support executive is assigned, backed by a helpdesk staffed with experienced support engineers and domain experts.
Our technical support includes a preventive maintenance schedule for both applications and infrastructure. This systematic approach ensures maximum uptime and availability of the Core Banking System (CBS).
Releases
TrustBankCBS software adheres to stringent version and release management practices for incorporating changes. Changes made during development and testing are consolidated into patches and versions.
Functionality affected by changes and integrated functionalities is rigorously tested in a simulated test environment with detailed test cases. Test results are documented, and once certified by the Quality Control (QC) team, patches, and versions are released with proper numbering and release notes. We ensure thorough testing of patches and versions on the test server before deployment to the production server.
Cyber Security Compliance
TrustBankCBS is committed to eliminating cybersecurity threats for our client banks by following rigorous standards and procedures. Our applications and mobile apps are regularly audited for information security and undergo vulnerability assessments and penetration testing (VAPT). We also help banks meet statutory cybersecurity compliance requirements with the necessary certifications for both applications and SaaS infrastructure.
Our cybersecurity experts keep banks' IT teams updated on new threats and the steps needed to protect against them. This includes creating cybersecurity policies, setting up a Cyber Security Operations Center (C-SOC), and implementing security measures like firewalls, anti-DDoS protection, Host-based Intrusion Detection Systems (HIDS), and Data Loss Prevention Systems (DLPS). We conduct regular audits and provide certifications to ensure ongoing security.
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